Frequently Asked Questions
How do I open an account at 766OK?
Go to 766ok.bar/766ok-register/ and fill in your phone number, a password, and your preferred currency (BDT). The whole process takes under two minutes. You must be 18 or older to register. Once you submit the form, your account is active immediately — you can deposit and start playing straight away.
What documents do I need before my first withdrawal?
Before we process your first withdrawal, you will need to upload one valid identity document. Accepted documents are a National ID Card (NID), a valid Passport, or a Driving Licence. Our team reviews submissions within 24 hours. Having your document ready before you request a withdrawal avoids delays.
Can I have more than one account?
No. Each person may hold only one account. Duplicate accounts are detected automatically and may result in all balances being frozen. If you have lost access to your account, contact live chat and an agent will help you recover it rather than creating a new one.
What is the minimum deposit amount?
The minimum deposit is ৳150. You can deposit via bKash, Nagad, Rocket, Upay, or Bank Transfer. Most deposits arrive within 5 minutes. There is no fee charged by 766OK on deposits, though your mobile wallet provider may apply its own transfer charges.
How do I deposit with bKash or Nagad?
Log in, go to Deposit, and choose bKash or Nagad. You will see a merchant number and reference code. Open your bKash or Nagad app, send the amount to that merchant number, and enter the reference code in the transaction note field. Then come back to the deposit page and confirm. The balance usually appears within 5 minutes. Full step-by-step instructions are on the deposit guide page.
766OK shows my deposit is pending. What should I do?
Pending status means the transaction is still being matched to your account. Wait up to 15 minutes before contacting support. Have your bKash or Nagad transaction ID ready. If it has been longer than 15 minutes and your balance has not updated, go to live chat and share the transaction ID so an agent can trace it manually.
How fast are withdrawals processed?
Once approved, withdrawals typically arrive within 3 minutes to your mobile wallet. The minimum withdrawal amount is ৳900. The daily withdrawal limit is ৳55,000 for Bronze members; higher tiers have larger limits. Your first withdrawal may take up to 6 hours while your documents are reviewed for the first time.
Why was my withdrawal declined?
Common reasons include: the wallet number you entered does not match the one on your account, your wagering requirement on a bonus has not been met yet, or your identity document review is still pending. Check your account notification for the specific reason. If the reason is not clear, ask live chat to explain it.
How does the welcome bonus work?
Your first deposit is matched at 165%, up to a maximum of ৳7,500 in bonus funds. For example, if you deposit ৳1,000, you receive ৳1,650 in bonus funds on top of that. The combined amount must be wagered 9 times before you can withdraw winnings derived from the bonus. The bonus is valid for 7 days after it is credited. Full terms are on the Bonus & VIP page.
What is the daily cashback and how is it paid?
All members receive 1.2% cashback on net losses each day. Cashback is calculated on the previous day's activity and credited to your account automatically. You do not need to claim it manually. Silver and higher VIP members earn a higher cashback rate. Cashback funds carry no wagering requirement.
How do I move up to a higher VIP tier?
VIP tiers are based on your monthly betting turnover. Silver requires ৳35,000 per month, Gold requires ৳1,20,000, and Platinum requires ৳4,20,000. Tier progress resets at the start of each calendar month. If your activity falls below the threshold, your tier adjusts on the first day of the following month.
What types of games are available on 766OK?
The platform carries over 3,400 games across slots, fishing games, live casino tables, and sports betting. Providers include Pragmatic Play, Ezugi, Sexy Gaming, Spribe, Red Tiger, and Habanero. You can filter the lobby by provider or game type. Cricket betting covers BPL, IPL, T20 internationals, and ODI series with pre-match and in-play markets.
Where can I download the 766OK app?
The Android APK (version 2.4.9, 32 MB, requires Android 7.0 or later) is available free of charge at 766ok.bar/766ok-app/. The app is not on the Google Play Store; you download it directly and install it after enabling "Allow from this source" in your phone settings. The app was last updated on 15 November 2026.
Payment & Transaction Troubleshooting
Most payment issues have a straightforward fix. Check the table below first. If your situation is not listed, open live chat with your transaction ID ready.
Deposit sent via bKash but balance not updated after 15 minutes
Possible reason: The reference code was missing or incorrect in the transaction note, or the amount was sent to the wrong merchant number.
Fix: Copy the full transaction ID from your bKash app (it starts with TXN or similar). Go to live chat and share: (1) your 766OK username, (2) the transaction ID, (3) the exact amount sent, and (4) the time of transfer. An agent will trace the payment and credit it manually if it is confirmed on our end.
Withdrawal returned to my account instead of arriving in my wallet
Possible reason: The mobile wallet number on your account is different from the number that received the returned funds, or your wallet account is inactive.
Fix: Go to Account > Payment Methods and check that your bKash or Nagad number is correct and active. Update it if needed, then resubmit the withdrawal. If the number is correct but the wallet is dormant, reactivate it through your mobile wallet provider first.
I entered the wrong transaction reference code when depositing
Possible reason: The deposit form timed out and a new reference code was generated, but you used the old one.
Fix: Do not send another deposit. Contact live chat with your transaction ID, the amount, and the time. Our finance team can match the payment to your account manually using the wallet transaction record. This usually takes under 30 minutes during business hours.
Withdrawal is stuck on "processing" for more than 30 minutes
Possible reason: Your document review is still pending (this applies to your first withdrawal only), or there is a temporary delay at the payment gateway.
Fix: Check your document status in Account > Documents. If it says "Under Review," wait up to 24 hours for first-time approval. For subsequent withdrawals stuck beyond 30 minutes, contact live chat and quote your withdrawal reference number.
Bonus funds disappeared before I finished wagering
Possible reason: Bonus funds expire after 7 days from the time they are credited. If the 7-day window closed before you completed the 9× wagering requirement, the remaining bonus balance is removed automatically.
Fix: Check the bonus expiry date under Promotions > My Bonuses before you start wagering. If you believe the bonus was removed in error, contact support with the bonus name and the date it was credited.
I referred a friend but the ৳300 referral bonus has not appeared
Possible reason: The referred friend has not yet completed their first qualifying deposit, or they registered without using your referral link.
Fix: Ask your friend to check their account and confirm the deposit was made. If they used your link correctly and deposited, but you still have not received the ৳300 bonus after 24 hours, contact live chat with your friend's registered phone number (with their permission) so we can verify the referral chain.
766OK Support: How and When to Reach Us
Our support team is available around the clock. Here is how to get help and what to prepare before you get in touch.
Click the chat icon on any page of the site. Average first response is under 2 minutes. Live chat handles account issues, payment queries, bonus questions, and technical problems. It is the fastest way to get a resolution.
Our Telegram channel is useful if you need to send screenshots or follow up on an ongoing issue. Find the link in the site footer. Response times on Telegram are similar to live chat during peak hours.
What to prepare before you contact support
- Your registered phone number or username
- Transaction ID from bKash, Nagad, Rocket, or Upay (for payment issues)
- The exact amount and time of the transaction
- A screenshot of any error message you received
- The name of the bonus or promotion if your query is about a reward
Response time expectations
Live chat agents respond within minutes at any hour. For document review (required before your first withdrawal), allow up to 24 hours. Disputed transactions are typically resolved within the same day when you provide the full transaction details upfront. If your issue is not resolved within the timeframe stated here, ask the agent for a case reference number and follow up using that number.
Not found what you were looking for? Start a new account and explore the platform, or go back to the home page for an overview.